Our customer service specialists can provide additional information about our learning solutions, arrange for review copies to be sent to you, and assist with all steps of the order process. Customer Service Call Center hours are Mon-Fri 8am-5pm (CST). Customer Service Chat is available Mon-Fri 8:00am-4:30pm (CST).

JIST Career Solutions
4050 Westmark Drive
Dubuque, Iowa 52002
Phone: (800) 228-0810 or (563) 589-1000
Fax: (800) 772-9165 or (563) 589-1046

Policies and Order Information

Policies and Order Information

Kendall Hunt Publishing Company always strives to ensure customer satisfaction with our products and services. Should it become necessary for you to return products, the following guidelines must be followed:

Product Specific: Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. No returns or refunds will be given for any electronic code that has been activated or for software that has been downloaded. For other non-returnable items, please refer to your original purchase invoice. Printed product must be unmarked, unstamped, un-stickered, unscratched, with no bent corners or torn covers. Prepackaged bundles must be in original and unbroken shrink wrap. Electronic Access Cards are not returnable.

Customer Specific: 6 months from invoice date for the following customers: Bookstores, Schools, Associations, Professional Organizations, College Departments, Professors/Educators 1 month from invoice date for the following customers: Individual /Student Purchasers, Home Schools, Libraries

Shipping Instructions: All returned product must be carefully packaged and arrive in resalable condition. Kendall Hunt is not responsible for any return shipping charges including duties, custom fees, and taxes where applicable. Send returns to:

Kendall Hunt Publishing Company
1250 Ingram Drive
Chambersburg, PA 17202-2987

A copy of the original invoice, packing slip or chargeback with the ISBN and quantity being returned must be in each box. If the returns instructions are not followed, credit will not be issued and we will discard the product that does not meet the requirements of our return policy.

Questions regarding returns should be directed to:
Email: Fax: 563-589-7032 Phone: 800-344-9031

Damaged Product, Defective Product or Missing Product:
- All claims must be reported within 30 days or less by contacting the Customer Service Department at 800-228-0810 or email
- Save the shipping carton. This is necessary to facilitate a freight claim.
- Do not return merchandise until you receive our instructions to do so.

Shipping, tax, and delivery


We currently offer various shipment delivery options. Each option shows the shipment cost and estimated delivery time.


All orders placed on our web site will be charged sales tax. If your school/organization is exempt from sales tax, please contact Customer Service.

Call: 1-800-228-0810 Email:, Fax: 1-800-772-9165 Live Chat Hours of operation: 7:30 a.m. - 5:00 p.m. Central Standard Time (Monday - Friday).


We fulfill most orders within 48 hours of entry into our automated order processing system. Orders are not shipped on weekends or on holidays. Shipping times vary based upon the shipping method chosen. For all orders, please supply a valid street address. Many shippers cannot deliver to a P.O. Box. If shipping instructions are not provided we will determine the most appropriate method and ship accordingly. Please include the telephone number and name of the person to be contacted for delivery instructions.

Payment and pricing
Payment: We accept MasterCard, Visa, Discover and American Express for placing online orders


Prices on products are subject to change without prior notice.

All orders are invoiced in U.S. dollars. Conversion fees charged by your credit card company may apply.


Returns for materials purchased from JIST cannot be accepted unless written approval has been secured.

Shipping charges are non-refundable.

Online products

Returns and refunds on digital offerings, including electronic codes and software, are limited to those that have not been activated or used and must be requested within 7 days of purchase. No returns or refunds will be given for any electronic codes that has been activated or for software that has been downloaded.

Product defects

In the event of a product defect:

  • Returns must be made in 30-45 days.
  • Please enclose a copy of the packing list or invoice. We cannot process a credit to your account without the packing list or invoice copy.
  • We accept returns that arrive in a condition to sell again. So pack very carefully.
  • Ship prepaid FedEx Ground or UPS, or any method that provides a way for you to trace the shipment.

Ship returns to:
Paradigm Education Solutions
c/o Bradford & Bigelow
3 Perkins Way
Newburyport, MA 01950

Frequently Asked Questions

What is JIST's preview policy?

One of the best ways to learn about our resources is to take a first-hand look at them. Qualified professionals and educators can request free review materials. The following terms and conditions apply.


Qualified professionals and educators can receive one free review copy of each of the JIST-published assessments that interest them. To order, contact your account manager or visit

Workbooks and books

For course adoptions or large-quantity purchases, JIST will provide one free review copy of a JIST-published workbook or book to qualified professionals or educators. To order, contact your account manager.


Many of JIST’s newest videos can be reviewed online for a five-day trial period. To order, contact your account manager.

What is JIST's federal tax I.D.?


How can I get free instructor's guides?


We publish instructor’s guides for many of the JIST workbooks and we want you to have them! When you order 20 or more copies of a JIST-published workbook, please order the corresponding instructor’s guide, and put N/C (no charge) on the order form as the price. If you order 20 or more copies of a JIST-published workbook on our website, the corresponding instructor’s guide will automatically be added to your order at no charge.


Instructor’s guides are available for most JIST-produced videos and are available in PDF format. You can access them via the downloads tab on the individual product pages.


Instructor’s guides are available for most JIST-produced assessments and are available in PDF format. You can access them via the downloads tab on the individual product pages.

How can I check on the status of my order?

You may check the status of your order by sending an e-mail to Please include the following information in your e-mail:

  • Your name
  • Shipping address
  • Date ordered
  • Order method (web, phone, fax, or mail)
  • How to contact you (e-mail or phone)

A JIST customer service specialist will contact you with the status of your order.

How do I get permission for using a portion of JIST content?

All JIST content is protected by copyright law. Please contact the Copyright Clearance Center at or (978) 750-8400. On JIST’s behalf, the Copyright Clearance Center provides annual licenses and pay-per-use permission for JIST content in various print and digital formats.

What are JIST's terms and conditions for videos?

DVDs and JIST Gateway online videos

JIST’s DVDs and online videos include public performance rights, meaning customers are welcome to show the DVD or online video to a live audience of people, without charge. Public performance rights do not include the right to broadcast the program online or by other means.

JIST Gateway Online Video eSamples

Video eSamples, provided to qualified professionals free of charge for review purposes, do not include public performance rights. These eSample videos are not to be shared with multiple individuals or groups.

If you are interested in obtaining a license to transmit our video programs to another site or multiple locations, you must purchase the rights to do so. Please contact your account manager to discuss your intended use for licensing and pricing information.

What is JIST's privacy policy?

At JIST Career Solutions, we are in the business of helping people improve their professional lives by providing the best information on careers, job search, and business. We value our customers and promise that we will keep your personal information confidential. We collect information about our customers only to conduct business and offer products and services that might be of interest to you. JIST will not inundate you with e-mail, mail, or phone calls. Nor will we sell your name to another company. If you don’t want to receive e-mail from us, please let us know and we will honor your request.

Can I get free JIST assessments for my dissertation or thesis?

Upon request, JIST will provide one complimentary assessment package (25 copies in print or digital format) to graduate students using JIST assessments as part of their dissertation or thesis. We require that the results or research findings be shared with JIST Career Solutions by contacting Shea Pream, Associate Product Manager, at If more assessments are required to complete the student’s dissertation or thesis, JIST will provide a 50% discount toward their total assessment order. The remaining costs will be owed to JIST Career Solutions prior to delivery.